TERMS AND CONDITIONS
Total Wardrobe Storage Limited (TWS) offers an individual bespoke service for the collection, logging, photographing, and storage of garments, furs, shoes, and accessories throughout the year with the attendant home collection and delivery when required.
All Clients will be required to enter into an agreement detailing the responsible parties and their contact details and postal/delivery address, agreed scope of services and cost and payment terms.
The relationship between the Client and TWS will be governed by and subject to our standard terms and conditions which will be deemed to be accepted before the first use of our services and will continue in full force and effect during the continued use of our services, save as amended by the agreement.
Please read our terms and conditions carefully as they form part of a legally binding contract.
1. SERVICES
- TWS offer a variety of services such as the storage of garments (including but not limited to clothing, furs and accessories), home removals (clothing, fur and accessories only), wardrobe organisation, and the preparation and logging of garments for self-storage.
- We are not obligated to provide our services to any persons wanting use our services to store fine jewellery, stolen goods, hazardous materials or substances, goods or materials that are illegal to store or transport without a license, technological devices or accessories, any items that we consider to be unsuitable or unhygienic, or any items that that we consider to be unsuitable.
- TWS offer additional services such as dry cleaning and alterations to our Clients. All pricing and timeframes are to be agreed with a member of staff in writing before any item is sent to a third party.
2. YOUR ACCOUNT
- To secure an initial collection and to open an account with TWS an email address, contact number, address and the name and contact information of any additional authorised persons permitted to handle your account must be sent to a member of TWS staff or to accounts@totalwardrobestorage.co.uk.
- TWS staff members will only deliver or collect items from the account holder or additional persons known to TWS.
- A username and password will be allocated for you to access to your online catalogue. You are responsible for your log in information. If for any reason you think that your log in credentials may be compromised, you must notify a member of TWS staff immediately.
- We are able allocate unique log ins for any of member of household staff, stylist or authorised persons free of charge.
Total Wardrobe Storage Ltd | Registration No: 07593267 | Registered Office: 4a 1 Water Lane, Totton, Southampton, SO40 3DP Registered in England | Email: info@totalwardrobestorage.com | VAT No: GB 152889180
3. CLIENT OBLIGATIONS
- Any items stored with us with a value in excess of £100,000 must be declared. TWS can arrange for separate insurance cover together with a valuation of specific items if required however, this may be subject to an additional cost/excess as required by our insurers.
- All pockets, compartments and bags must be emptied. We will not be responsible for any items left in pockets, compartments or bags that have not been brought to our attention before or at the time of collection.
- The condition of all items must be disclosed prior to or at the time of collection.
- It is the responsibility of the client or primary named person to inform TWS of any changes to information provided when setting up the account.
- You shall ensure that you or an authorised person are available to sign for and confirm all deliveries or collections.
- All fur items must be covered under your personal domestic insurance policy whilst in transit and in storage with TWS.
- You may be liable to pay for any parking, parking notice or charges incurred by us whilst carrying out the work.
4. COLLECTION/DELIVERY
- It is standard practice for TWS to use its own van and own members of staff for collection and deliveries. This practice may be varied by written agreement between the parties.
- If the collection/delivery is outside of London and the surrounding area, either a reputable courier company will be used or a member of TWS staff with its standard charges applicable at that time.
- Should we use a courier company to collect or deliver items, we will provide you with the information of the company used and direct you to their terms and conditions. Whilst using the courier service, TWS will not be responsible for any delay, loss or damage.
- TWS will be entitled to recover parking costs and pre-agreed courier costs when appropriate.
- TWS cannot accept responsibility for any loss or damage of items in our care without confirmation of the signature of the responsible person signing on behalf of the Client.
- We require at least three working days’ notice for a collection or delivery. Express or weekend services will be charged at the rate stated on our website or to cover courier costs.
- We will endeavour to meet a same or next day delivery request however, we cannot guarantee that this will be possible. As soon as practically possible and no later than 10 working days after delivery/collection.
TWS will send the Client a log of all items collected /delivered. Please note that, if storing a large volume of items, we shall agree a time frame with you within which the work shall be carried out.
5. PRICING AND PAYMENT
- All prices on the TWS website or stated by members of staff over the phone or via email are excluding vat (unless otherwise stated). This will be added at the current applicable rate.
- We require all Clients to set up a direct debit upon the opening of an account. When doing so, you authorise TWS to charge any fees to your card outlined by an invoice sent.
- As soon as practically possible and no later than 10 working days after delivery/collection TWS will send the Client the price for carrying out the agreed services and the appropriate invoice as set out and agreed in the Client A/C contract.
- Fur storage will be charged annually/bi-annually. Payment for this service will be paid for in advance via bank transfer.
- If you wish to pay via Credit Card you will be liable to pay a convenience fee of 1% for European cards and 2.5% for non-European cards on top of your monthly storage cost.
- All storage will be charged monthly. If you do wish to pay for your storage quarterly, this will be decided on a case-by-case basis and is at the discretion of TWS.
- Any additional services carried out by TWS will be invoiced separately to your monthly storage.
- Upon receipt of your invoice, this must be paid within our 14-day payment terms.
- TWS are entitled to charge for any additional expenses in relation to collection, delivery, and courier charges.
- Under the terms of the Data Protection Act, we do not hold any payment details.
- All services must be paid for on receipt of an invoice or within the stated payment terms.
Failure to pay the invoice within the specified timeframe may result in a daily interest charge being added to the outstanding balance. We reserve the right to hold your garments and recover any loss of income by the appropriate means if no payment is received after 3 months having given you prior written notice of our intended action.
FUR STORAGE
- Fur storage must be paid up front in advance and is non- refundable.
- Fur garments paid for annually can be taken in and out of cold storage as many times as required within the contracted period.
- TWS does not offer less than 6 months storage with Clients being charged a fixed fee dependent upon the duration of the contract.
- TWS does not offer insurance cover for fur storage. Clients will be required to confirm all items being stored with TWS are covered for transit and storage under their own personal domestic policy.
- TWS can arrange for separate insurance cover together with a valuation of specific items if required.
LOSS AND DAMAGE
- TWS takes the utmost care to ensure no items are lost or damaged. In the unlikely event of damage to or loss of an item in our possession we carry a limited insurance cover up to £100,000 per item. We strongly recommend that all items are insured on personal domestic policies, including being in transit, particularly if the value is in excess of the stated TWS limited cover.
- TWS accepts no liability for items damaged or lost whilst in the possession of any agreed third-party service outsourced by TWS on the Client’s behalf and with the Client’s consent. Under those circumstances the third party will be required to rely upon its own insurance and will conduct all communications through TWS with the Client and the Client’s personal insurer if appropriate.
- If a claim is to be made on TWS insurance the Client will first have to produce written evidence of the age, purchase cost and original receipt of every item claimed. TWS can only accept liability for any items damaged or lost whilst in our possession against the insurance limits and conditions set out in these terms.
8. INSURANCE
8.1 Unless expressly agreed or as set out in this agreement, the Client is responsible for self-insuring or making arrangements to cover these items against all insurable risks to their full insurable value (including all duties and taxes). The insurance referred to in Condition 7.5 is insurance against TWS’s potential liability for breach of its obligations.
8.2 Subject to Condition 7.3 and Conditions 10 & 12, TWS shall have no liability for any loss for the Client’s items however arising.
8.3 If and to the extent that Loss is directly caused by:-
8.3.1 fire or theft of the Client’s items while in storage or the possession of TWS; or
8.3.2 negligence or wilful act or default of, or breach of duty owed to the Client by TWS, its employees (acting in furtherance of their duties as employees) or sub- contractors or agents (acting in furtherance of their duties as sub-contractors or agents) and subject to Conditions 7.4, and 7.6, TWS will accept liability for Loss assessed on normal legal principles but not exceeding the Limit fixed by Condition 7.5. Any quantification of amount or value includes duties and taxes.
8.4 In no case shall TWS be liable for any lost profit, income or savings, wasted expenditure, liquidated damages, or indirect or consequential loss suffered by anyone.
8.5 In no case shall any liability of the TWS (including inter alia any liability in respect of duties and taxes) exceed the sum of £25,000.00 nor in relation to any individual item the lower of:
8.5.1 Where potential loss relates to a Client’s item, such value as the TWS’ insurance company may agree after the Client has produced such information about the value, age or otherwise as the insurance company may reasonable require for the item to be included in such claim.
8.6 TWS shall not be liable for any loss to the extent that it is caused or contributed to by a breach of any of the Client’s obligations, or by a person for whom TWS is not responsible, or by any of the circumstances by virtue of which TWS is relieved of its obligations under Conditions 10 or 12.
8.7 All items are insured by TWS whilst in transit when using its own van and own staff members for collections and deliveries up to the sum of £500,000 (this excludes any third party couriers/drivers where their terms and conditions will apply).
8.8. Insurance packages – All clients have the option to have their collections individually valued and named on our insurance policy or, alternatively, additional insurance may be purchased at any time during the storage period. This will incur an additional charge.
9. CLOSING YOUR ACCOUNT
Upon closing an account, we will aim to return all items in storage with us within 14 days.
If you require your account to be closed, all outstanding invoices must be paid in full prior to your items being returned (including the current month).
If you wish to have continued use of your virtual wardrobe, then your account with us will remain open and a monthly charge for this service will need to be paid in order for your virtual wardrobe to remain active.
10. WORDS USED IN THESE TERMS
In these Terms and the agreement, when we say:
10.1.1. TWS, we, us or our, we mean Total Wardrobe Storage Limited a limited company registered in England (company number 07593267), whose registered office is: 4a 1 Water Lane, Totton, Southampton, SO40 3DP
10.1.2. our agreement, we mean our written agreement entered into following your acceptance of our quote for the provision of Services ;
10.1.3. Privacy Policy, we mean our privacy policy, full details of which can be found on our Website;
10.1.4. Services, we mean the services that we provide;
10.1.5. Terms, we mean these terms and conditions; and
10.1.6. Website, we mean the website (www. totalwardrobestorage.com (or such
other URL as we may specify from time to time)) that is operated by us or on our behalf.
11. LIABILITY
11.1 Save as set out above in clause 7, we accept no liability for any:
11.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious
consequence of our breach or if it was contemplated by you and us at the
time you and we entered into our agreement);
11.1.2 loss which arises when we are not at fault or in breach of our agreement; and
11.1.3 business loss (which includes loss of profits, loss of business, contracts,
goodwill, business opportunity and other similar losses).
11.2 You may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer. For further information about your legal rights, in Ireland you can contact the Competition and Consumer Protection Commission and elsewhere your local authority Trading Standards Department or Citizens Advice Bureau.
11.3 Nothing in our agreement limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.
12. OUR RIGHTS TO CANCEL
We may cancel our agreement by notice in writing to you if you are in breach of our agreement, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to supply services to you, provided that where you have paid for services in advance of our cancellation of our agreement, we shall, at our discretion, supply those services to you or cancel the supply of those Services. Save in our absolute discretion, there will be no refund to you where annual charges have been paid for any particular items stored with us.
13. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to Products supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).
14. YOUR INFORMATION
In the course of our dealings with you we will collect and process personal information about you, including to administer and process your order, and to provide the Services. Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our Website or from us.
15. COMPLAINTS
If you make a complaint, we will endeavour to keep you informed either by telephone or email at each stage of the complaints handling process and will endeavour to fully resolve your complaint as soon as possible.
16. CONTACTING US AND YOU
16.1 If you have any questions, complaints or concerns with respect to your contract or these Terms, please contact us as follows:
16.1.1 by telephone: on (+44) 7387997648 (lines are open 9am to 5pm weekdays); 16.1.2 by email at: info@totalwardrobestorage.com; or lauren@totalwardrobestorage.com
16.1.3 by post at the address set out in your contract or as notified to you from time to time.
16.2 Any formal legal notices should be sent to the address set out in the contract (or as notified to you from time to time) or to the registered office of TWS, marked for the attention of the Company Secretary of TWS.
16.3 If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your contract, or we otherwise hold for you.
17. GOVERNING LAW AND VENUE FOR DISPUTES
You and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.
18. OTHER IMPORTANT TERMS
18.1 If any provision of our agreement (including any provision in which we exclude or limit our liability to you) is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of our agreement and the remainder of the provision in question shall not be affected.
18.2 No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 (if based in England and Wales) or otherwise.
18.3 If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.4 You may not assign or transfer your rights or obligations under our agreement unless we agree in writing.
18.5 We may update, vary and amend these Terms from time to time without prior notice. These Terms were last updated on May 2022