TERMS AND CONDITIONS
Total Wardrobe Storage (TWS) offers an individual bespoke service for the collection, logging, photographing, and storage of garments, furs, shoes, and accessories throughout the year with the attendant home collection and delivery when required.
All Clients will be required to enter into a contract detailing the responsible parties and their contact details and postal/delivery address, agreed scope of services and cost and payment terms.
The relationship between the Client and TWS will be governed by and subject to our standard terms and conditions which will be deemed to be accepted before the first use of our services and will continue in full force and effect during the continued use of our services.
Please read our terms and conditions carefully as they constitute a legally binding contract.
SERVICES
TWS offer a variety of services such as the storage of garments (including but not limited to clothing, furs and accessories), home removals (clothing, fur and accessories only), wardrobe organisation, and the preparation and logging of garments for self-storage.
We are not obligated to provide our services to any persons wanting use our services to store fine jewellery, stolen goods, hazardous materials or substances, goods or materials that are illegal to store or transport without a license, technological devices or accessories, any items that we consider to be unsuitable or unhygienic, or any items that that we consider to be unsuitable.
TWS offer additional services such as dry cleaning and alterations to our Clients. All pricing and timeframes are to be agreed with a member of staff in writing before any item is sent to a third party.
YOUR ACCOUNT
To secure an initial collection and to open an account with TWS an email address, contact number, address and the name and contact information of any additional authorised persons permitted to handle your account must be sent to a member of TWS staff or to accounts@totalwardrobestorage.co.uk.
TWS staff members will only deliver or collect items from the account holder or additional persons known to TWS.
A username and password will be allocated for you to access to your online catalogue. You are responsible for your log in information. If for any reason you think that your log in credentials may be compromised, you must notify a member of TWS staff immediately.
We are able allocate unique log ins for any of member of household staff, stylist or authorised persons free of charge.
CUSTOMER OBLIGATIONS
Any items stored with us with a value in excess of £100,000 must be declared. TWS can arrange for separate insurance cover together with a valuation of specific items if required however, this may be subject to an additional cost/excess as required by our insurers.
All pockets, compartments and bags must be emptied. We will not be responsible for any items left in pockets, compartments or bags that have not been brought to our attention before or at the time of collection.
The condition of all items must be disclosed prior to or at the time of collection.
It is the responsibility of the client or primary named person to inform TWS of any changes to information provided when setting up the account.
You shall ensure that you or an authorised person are available to sign for and confirm all deliveries or collections.
All fur items must be covered under your personal domestic insurance policy whilst in transit and in storage with TWS.
You may be liable to pay for any parking, parking notice or charges incurred by us whilst carrying out the work.
COLLECTION/DELIVERY
It is standard practice for TWS to use its own van and own members of staff for collection and deliveries. This practice may be varied by written agreement between the parties.
If the collection/delivery is outside of London and the surrounding area, either a reputable courier company will be used or a member of TWS staff with the appropriate charge.
Should we use a courier company to collect or deliver items, we will provide you with the information of the company used and direct you to their terms and conditions. Whilst using the courier service, TWS will not be responsible for any delay, loss or damage.
TWS will be entitled to recover parking costs and pre-agreed courier costs when appropriate.
TWS cannot accept responsibility for any loss or damage of items in our care without confirmation of the signature of the responsible person signing on behalf of the Client.
We require at least three working days’ notice for a collection or delivery. Express or weekend services will be charged at the rate stated on our website or to cover courier costs.
We will endeavour to meet a same or next day delivery request however, we cannot guarantee that this will be possible.
As soon as practically possible and no later than 10 working days after delivery/collection TWS will send the Client a log of all items collected /delivered. Please note that, if storing a large volume of items, we shall agree a time frame with you within which the work shall be carried out.
PRICING AND PAYMENT
All prices on the TWS website or stated by members of staff over the phone or via email are excluding vat (unless otherwise stated). This will be added at the current applicable rate.
We require all Clients to set up a direct debit upon the opening of an account. When doing so, you authorise TWS to charge any fees to your card outlined by an invoice sent.
As soon as practically possible and no later than 10 working days after delivery/collection TWS will send the Client the price for carrying out the agreed services and the appropriate invoice as set out and agreed in the Client A/C contract.
Fur storage will be charged annually/bi-annually. Payment for this service will be paid for in advance via bank transfer.
If you wish to pay via Credit Card you will be liable to pay a convenience fee of 1% for European cards and 2.5% for non-European cards on top of your monthly storage cost.
All storage will be charged monthly. If you do wish to pay for your storage quarterly, this will be decided on a case by case basis and is at the discretion of TWS.
Any additional services carried out by TWS will be invoiced separately to your monthly storage.
Upon receipt of your invoice, this must be paid within our 14-day payment terms.
TWS are entitled to charge for any additional expenses in relation to collection, delivery and courier charges.
Under the terms of the Data Protection Act, we do not hold any payment details.
All services must be paid for on receipt of an invoice or within the stated payment terms. Failure to pay the invoice within the specified timeframe may result in a daily interest charge being added to the outstanding balance. We reserve the right to hold your garments and recover any loss of income by the appropriate means if no payment is received after 3 months having given you prior written notice of our intended action.
FUR STORAGE
Fur storage must be paid up front in advance and is non- refundable.
Fur garments paid for annually can be taken in and out of cold storage as many times as required within the contracted period.
TWS does not offer less than 6 months storage with Clients being charged a fixed fee dependent upon the duration of the contract.
TWS does not offer insurance cover for fur storage. Clients will be required to confirm all items being stored with TWS are covered for transit and storage under their own personal domestic policy.
TWS can arrange for separate insurance cover together with a valuation of specific items if required.
LOSS AND DAMAGE
TWS takes the utmost care to ensure no items are lost or damaged. In the unlikely event of damage to or loss of an item in our possession we carry a limited insurance cover up to £100,000 per item. We strongly recommend that all items are insured on personal domestic policies, including being in transit, particularly if the value is in excess of the stated TWS limited cover.
TWS accepts no liability for items damaged or lost whilst in the possession of any agreed third-party service outsourced by TWS on the Client’s behalf and with the Client’s consent. Under those circumstances the third party will be required to rely upon its own insurance and will conduct all communications through TWS with the Client and the Client’s personal insurer if appropriate.
If a claim is to be made on TWS insurance the Client will first have to produce written evidence of the age, purchase cost and original receipt of every item claimed. TWS can only accept liability for any items damaged or lost whilst in our possession against the insurance limits and conditions set out above.
INSURANCE
Our single article limit is £100,000. We may be able to insure items above this amount however, this may incur an excess charge.
All fur items must be insured under your domestic insurance policy.
We recommend that all items are insured under the all risks section of your personal insurance policy to ensure that any items in our possession or in the possession of any dry cleaner, courier company, alterations company or third-party service are adequately insured.
The TWS insurance policy covers for both fire and theft whilst items are in storage with us.
If the use of a third-party service has been agreed then, whilst any garments are out of our storage facility, this shall fall under their terms and conditions and insurance policy.
For security purposes, no persons are permitted to access our storage facilities and we do not give out the address of our storage facilities under any circumstances.
CLOSING YOUR ACCOUNT
TWS do not have a minimum storage term (unless specified e.g. fur storage) so you may terminate your contract at any point within the month however, you will be liable to pay for the remainder of this month.
Upon closing an account, we will aim to return all items in storage with us within 14 days.
If you require your account to be closed, all outstanding invoices must be paid in full prior to your items being returned.
If you wish to have continued use of your virtual wardrobe, then your account with us will remain open and a monthly charge for this service will need to be paid in order for your virtual wardrobe to remain active.