FREQUENTLY ASKED QUESTIONS
What is the minimum number of items that I can store?
At TWS, our minimum storage quantity is 40 pieces. You are welcome to store less than 40 however, a minimum storage fee will apply.
Do I have to store my clothes with you for a set amount of time?
We offer both short-term and long-term storage allowing you to store with us for as long as you need.
What do I need to do to prepare for the initial appointmenT?
All we need to open an account for you is your full name, a contact number and address for collection. We can then book you in for your initial collection or a complimentary consultation if you’d prefer.
What areas do you deliver to?
Our collection/delivery charge covers London and the surrounding areas. We may charge a premium if you would like one of our experts to visit you outside of these areas. Alternatively, we use a trusted courier to cover any appointments further afield or abroad.
Apart from storage, do you offer any other services?
We offer many services including Wardrobe Organisation, Moth Prevention, Training Packages, Personal Cataloguing, Repairs, and Dry Cleaning. Please see the ‘Additional Services’ section of our website or contact us for more information
Can I store my furs with TWS?
Absolutely! We have a specialist cold fur storage facility. Please see the ‘Specialist Storage’ section of our website or contact us for more information.
How much notice do I need to give when booking in a collection or delivery?
We kindly ask for at least three working days’ notice for a collection or delivery. However, for smaller orders, we do offer same day or next day delivery. These will be carried out by a member of TWS staff (subject to availability) or a reputable courier.
Can TWS send somebody to help me choose what clothing I should be storing?
Here at TWS we offer a free consultation. We can visit you prior to the initial collection to discuss your storage needs and offer advice.
What is the charge for the initial consultation and collection?
Your initial consultation and collection will be free of charge.
How long will the appointment take?
Each of our client’s needs are unique. If you know what you would like to store, and have everything arranged, the initial appointment can be very quick. If you would like help deciding what to store, then we will help for as long as is necessary. We ask that you let us know if you think you will need extra time so that we can accommodate for this.
Can you implement my delivered clothing back into my wardrobe and organise them for me?
Yes, we can. Any time required outside of our standard delivery slots will be chargeable at an hourly consultation rate.
What if I find further items that I’d like to store after the initial appointment?
If you would like to add items to your storage, please contact your account manager. They will be happy to arrange a collection.
Do TWS provide insurance?
TWS provide limited insurance for items stored with us. Please see our Terms and Conditions for further information regarding this.
Can I store my spring/summer wardrobe with you and then switch this out in the autumn/winter?
Seasonal Storage is our most popular service with most people switching their wardrobes over in late April – early May and late September – early October.
Is there anything you cannot store for me?
We are not obligated to provide our services to anybody wanting to use our services to store fine jewellery, materials that are illegal to store or transport without a license or any items that we consider to be unsuitable or unhygienic.
Please see our Terms and Conditions for the full list.
Can I call to book in a collection/delivery, or do I have to go through my Wardrobe Portal?
To book a collection or delivery you can call, email or use the feature on Your Wardrobe Portal. If you are requesting a delivery, Your Wardrobe Portal is the best way for you to pick and choose the items that you would like returned to you.
If you are looking to close your account, we ask that you email your account manager.
Can I give you holiday items such as ski/sports equipment?
Absolutely! Storing infrequently used ski/sports equipment or holiday clothing with us is a great way to free up space at home.
Can I visit the storage facility?
Due to the nature of the business, we do not allow visitors. The location of our storage facility is kept under lock and key for the safety of our client’s belongings.
Can I store things with you for extended periods of time?
We offer a fantastic archiving service specifically designed for long-term storage. Please see our ‘Archival Storage’ page for more information or contact us.
Can my PA/Stylist/Housekeeper have a login for my virtual wardrobe?
We offer multiple logins for your virtual wardrobe free of charge. Each person permitted access will have their own individual credentials.